Vetted Sitters UK – Service Agreement
This agreement is made between Vetted Sitters UK (referred to as “we”, “our”, or “us”) and the home/pet owner (referred to as “I”, “me”, or “my”).
Authorisation and Responsibilities
- Pet & Home Care Authorisation
I authorise Vetted Sitters UK to act as the guardian of my pet(s) and caretaker of my home for the duration of the agreed sitting period. - Veterinary Care & Emergencies
I authorise Vetted Sitters UK to take all reasonable actions necessary to maintain the health and wellbeing of my pet(s). This includes contacting my emergency contact to approve veterinary treatment, including surgical intervention or euthanasia as a last resort based on veterinary advice. - Medication Administration
I confirm that I have provided accurate details of any medications required and give permission for them to be administered as directed during my absence. - Use of Pet Images
I give permission for Vetted Sitters UK to photograph and film my pet(s) and to use such media on their website and social media for promotional purposes. To opt out, please email data@vettedsitters.co.uk. - Walking Policy & Missing Pets
I acknowledge that, for safety reasons, my dog(s) will be kept on a leash during walks. Should my pet go missing, I authorise Vetted Sitters UK to notify my emergency contact, my vet, and the relevant authorities. I understand they will continue to provide care for my home and any remaining pet(s) until my return. - Right to Refuse Service
I understand that Vetted Sitters UK reserves the right to refuse service at any time, without the need for explanation.
Liability & Owner Responsibilities
- Unlocked Cat Flaps
I agree that Vetted Sitters UK is not liable for any loss of pets who have access to an unlocked cat flap. - Accurate Information
I agree to provide all relevant and accurate information regarding my home, pets, and their health. I will notify Vetted Sitters UK of any changes. If I fail to disclose aggressive behaviour or critical habits, I understand the service may be cancelled with 24 hours’ notice and without refund. - Payment Terms
I agree to pay the full amount agreed for services. A non-refundable 25% deposit is due upon booking. The remaining balance is due 14 days before the start date of the assignment. - Booking Adjustments
If I am unable to travel, my deposit may be transferred to a new date if at least 6 weeks’ notice is given. If my pet passes away before the assignment, I will be issued a full refund. - Access Issues
I agree to cover the full cost of a locksmith call-out if Vetted Sitters UK cannot access the property due to faulty locks or keys. I acknowledge that Vetted Sitters UK holds key cover insurance for incidents where they are at fault. - Pet Owner Dashboard
I confirm that all details provided in the Pet Owner Dashboard are accurate and up to date. - Costs & Third-Party Liability
I am responsible for all costs incurred (veterinary or other) arising from illness, accident, or damage caused to or by my pet(s), excluding incidents covered under third-party liability. I agree to settle any such costs upon request. - Shared Access
I accept that Vetted Sitters UK is not liable for issues arising from third parties with access to my property or pets during my absence (e.g., friends, family, cleaners, contractors, etc.). - Insurance Notification & Emergencies
I will inform my home insurance provider of the housesitting arrangement and agree to cover any emergency call-out or repair costs (e.g., plumber, electrician) not covered by existing property emergency policies. - Ongoing Authorisation
I agree that this authorisation remains valid for this and all future bookings with Vetted Sitters UK.
Fees & Cancellations
- Service Charges: Please refer to our published Fees for detailed pricing.
- Public Holiday Surcharge: An additional charge may apply on public holidays. See our Fees for more information.
Cancellation Policy
- If Vetted Sitters UK cancels a booking, all monies including the deposit will be refunded in full. We will also assist in connecting you with a highly recommended alternative sitter.
- If you cancel less than 6 weeks before the start date, a £60 rebooking fee applies.
- To avoid a £150 cancellation fee, please cancel at least 4 weeks prior to the start of your appointment.
Cancellations or rescheduling can be made by:
- Email: hello@vettedsitters.co.uk
- Text or WhatsApp: +44 (0)7927 150927
Data Protection
Your personal data will only be used to deliver our pet and home care services. We will never share your details with third parties without your consent.
Agreement
By confirming a booking with Vetted Sitters UK, I acknowledge and accept the terms and conditions outlined above.
